How do I return a product?

Updated

We do not make direct changes at our warehouse. Return the product for repurchase and then place a new order on the website.

To return an item back to us you need to do following:

  • send it back to us in the original packing with labels still on
  • let us know why you want to return product on the packing slip
  • You, as the customer, are responsible for shipping it back to us.

The product is sent to:

Equestrian Stockholm
Vretvägen 5
142 34 Skogås
Sweden

Note! No returns will be accepted without our packing slip.* 

The customer is responsible for the package until we receive and register it. Keep in mind to save your receipt. It can take up to 20 working days for a return to arrive and be processed at our warehouse. Then, it takes an additional 2-5 working days for the refund transaction to go through. Do note that, if you paid for shipping costs with your original order, they will not be refunded when your return package is registered and refunded. 

The refund is paid to the same account used for the purchase. 

* If you have returned a package to us without your packing slip we will not be able to issue a refund. If you have returned a package without the packing slip - please go ahead and email us at info@equestrianstockholm.com as soon as possible.