We do not make direct changes at our warehouse. Return the product for repurchase and then place a new order on the website.
To return an item back to us you need to do following:
- send it back to us in the original packing with labels still on
- let us know why you want to return product on the packing slip
- You, as the customer, are responsible for shipping it back to us.
The product is sent to:
142 34 Skogås
Note! No returns will be accepted without our packing slip.*
The customer is responsible for the package until we receive and register it. Keep in mind to save your receipt. It can take up to 20 working days for a return to arrive and be processed at our warehouse. Then, it takes an additional 2-5 working days for the refund transaction to go through. The refund is paid to the same account used for the purchase.
* If you have returned a package to us without your packing slip we will not be able to issue a refund. If you have returned a package without the packing slip - please go ahead and email us at firstname.lastname@example.org as soon as possible.