Can I do an exchange?

Updated

1. Initiate your exchange by clicking here.

2. Enter your order number and the email address you used when placing your order.
3. Select the item(s) you wish to exchange, and click 'Exchange',
4. Indicate your desired color and size for the new product, and continue.
5. Choose your preferred shipping method for the return or exchange, and then click 'Next.'
6. You will receive your return label as a QR code.
7. Pack the product securely in an appropriate package and send it back using the chosen return method.
8. Use the QR code you received to initiate the return and present it at the counter of your local post office.
9. Remember to keep your receipt from the post office as proof in case the return is misplaced.
10. The new item will be shipped as soon as the courier confirms package drop off.

Note! We reserve your exchange order for 14 days so make sure to send us the item you would like to exchange within 7 days to make sure you get the new item you ordered.

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