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Deliveries to UK
New adjustments of price
Change in support-phone availability
Returns & Complaints
How do I return a product?
How do I know you have received my return?
You sent me the wrong item/one item is missing
Order & Payment
I have not received my order confirmation
How do I use my gift card?
Can I combine coupon codes/gift cards?
How do I track my order?
How long is the delivery time?
How do I get free shipping?
Product & Size guides
Where can I find size guides?
What style should I choose?
What saddle pad size should I choose?
Collaborations & Resellers
How do I become a reseller?
I have a successful social media account; how do I collaborate with you?
Can you sponsor me as an elite equestrian?
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We're happy to help! We respond on weekdays between 9 am - 5 pm CET.