Return Information

Updated

We have created a new return process for you, our customers. Making returns has now become a lot easier and more efficient!

  • Go to https://returns.equestrianstockholm.com/ 
  • Enter your Order number which starts with 0000xxxxxx which you can find on your packing slip which you received with your package (not the GL number) and your email adress, press 'Submit'

         

  • Choose the product/products you would like to return
  • Please choose a reason for the return                
  • In the next step you can request a return label
  • You will receive a confirmation email with your return label and you can also choose to "Print" the label at this stage                                                          
    • Print your pre paid shipping label.
    • Pack up your item(s) and place the returns form inside the package.
    • Seal the package and secure your shipping label to the package.
    • Drop your labelled return package at any drop off point. To find your nearest drop off point, you can visit the carrier website. 
    • Don’t forget to ask your drop off point for proof of your return. It will allow you to track the progress of your package, on its way back to our warehouse.
    • You will receive another update via email from us once you’ve dropped off the package.
  • Done!

Depending on where you reside the cost of return will differ. 

  • Countries within the EU (excluding BE, DE, LU, and NL): 15€ 
  • BE, DE, LU, and NL: 10€ 
  • Sweden: 10€ 
  • UK: 19€
  • USA and Canada: 19€ 
  • Australia and New Zealand: 49€
  • Other non-EU countries: 49€

If you are experiencing issues, have any questions or need assistance, please send our Customer Service team an email at info@equestrianstockholm.com and they will assist you.