Return Information


We have created a new return process for you, our customers. Making returns has now become a lot easier and more efficient!

FYI We do not do exchanges, you will need to return your unwanted item and place a new order.

  • Go to 
  • Enter your Order number and email adress. The order number starts with GL/DE/NL/SE-xxxxx, you can find in your confirmation email when you placed your order.  Press 'Submit'


  • Choose the product/products you would like to return
  • Please choose a reason for the return                
  • In the next step you can request a return label
  • You will receive a confirmation email with your return label and you can also choose to "Print" the label at this stage 
    • Print your pre paid shipping label.
    • If you have the option to print a commercial invoice, please do so and attach the invoice to your package for customs purposes (this will depend on which country you reside in ex. USA, UK etc)
    • Pack up your item(s)
    • Seal the package and secure your shipping label to the package.
    • Drop your labelled return package at any drop off point. To find your nearest drop off point, you can visit the carrier website. 
    • Don’t forget to ask your drop off point for proof of your return. It will allow you to track the progress of your package, on its way back to our warehouse.
    • You will receive another update via email from us once you’ve dropped off the package.
  • Done!

Depending on where you reside the cost of return will differ. 

  • BE, DE, LU, and NL: 10€ 
  • Sweden: 99 SEK 
  • Countries within the EU (excluding SE, BE, DE, LU, and NL): 15€
  • UK: 19€
  • USA and Canada: 19 USD
  • Norway and Switzerland: 19€
  • Australia and New Zealand: 39 USD
  • All other countries: 39 USD

If you are experiencing issues, have any questions or need assistance, please send our Customer Service team an email at and they will assist you. 

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